Return Policy – ForbiddenTerpz UG
We offer a return policy for most items within 14 days of receiving your delivery. On this page, you can learn more about your return rights.
At ForbiddenTerpz UG, we want every customer to have the best shopping experience with us. However, we understand that sometimes you may wish to return an item. You can cancel your purchase within 14 days without providing a reason, or you can exercise your legal return rights if the item does not meet the agreed quality, is not suitable for its intended purpose, or does not have the described characteristics.
ForbiddenTerpz Products
Most ForbiddenTerpz items can be returned within 14 days of receiving your order. Depending on your location and the postal service used, it may take several days or even weeks for a returned item to reach us. Once your package arrives at our processing center, we require approximately 2 business days to process your refund. The time it takes for the refund to be credited to your bank account depends on your bank’s location and internal processing times.
Please note that the cost of returning the items must be covered by the customer.
Return Costs & Methods
ForbiddenTerpz does not reimburse costs for items that are returned due to being defective, damaged, or opened.
Legal Right of Withdrawal
You have the legal right to cancel your purchase without providing a reason within 14 days of receiving your item(s). If you wish to exercise your right of withdrawal, please follow the steps below:
Right of Withdrawal
You have the right to withdraw from your contract with ForbiddenTerpz within 14 days without stating a reason.
The withdrawal period ends 14 days from the day you or a third party authorized by you (excluding the carrier) takes physical possession of the delivered item(s).
To exercise your right of withdrawal, you must first contact ForbiddenTerpz so we can verify your payment details:
📧 Email: info@forbiddenterpz.com
📞 Phone: +49 1 (Business Number)
Once this step is completed, you can withdraw from the agreement using a return form.
Consequences of Withdrawal
If you withdraw from the contract, we will refund all payments you have made, including shipping costs (excluding any additional costs incurred due to a delivery method different from our standard lowest-cost option). The refund will be processed no later than 14 days after we receive your withdrawal notification.
Your refund will be issued using the same payment method used for your original transaction. No additional fees will be charged for the refund.
Once you have contacted our customer service and we have received the returned products along with the return form, you will receive a confirmation email.
ForbiddenTerpz UG reserves the right to withhold the refund until we have received the returned products.
The return of products must be done promptly, and in any case no later than 14 days after you have informed us of your withdrawal decision. Items must be sent to the following address:
ForbiddenTerpz UG (haftungsbeschränkt) i. G.
Roter Graben 7
35039 Marburg, Germany
Your return will only be accepted if it arrives within the 14-day period.
🚨 Important: We do not cover return shipping costs.
We reserve the right to charge a depreciation fee if the returned products show signs of use beyond what is necessary to determine their nature, properties, and suitability.